Bad experience with aromatherapywebsite.com

This has been the most disappointing experience with a small business website I have ever had. I was excited to get the 5ml aromatherapy bottles at the price it came until the majority of the 5ml bottles were shattered when I opened the box and broken glass fell out.

When I called about exchanging the bottles the owner was extremely disrespectful and began to curse. The owner went on to say "listen lady this is not McDonald's you can't talk down to me like I forgot the pickles on your hamburger" then continued to curse at me. The owner said that he was "too busy" to deal with me and said "so you can go f*#k yourself you f*#@ing b*tch." Then hung up on me! I blushed with the language used when talking to the owner.

Finally my boyfriend called the owner, the owner agreed to refund my money (which I didn't even ask) for I just requested an exchange. The owner continued to email me and say I was a "mean and angry person" and claimed that I cursed at him and stated I was BANNED FOR LIFE.

The worst customer service I have even experienced.